BY OLAPEJU OLUBI
To strengthen its leadership culture and elevate customer experience, Air Peace convened a high-level Strategic Leadership and Customer Experience Transformation Retreat for its management team.
The three-day retreat, which combined intellectual depth with immersive learning, was held from Friday, July 25 to Sunday, July 27, 2025, at the serene Protea Hotel Ikeja Select by Marriott in Lagos, Nigeria.
Organized in collaboration with Lagos-based consulting firm, Ricchezza Capital Advisors Ltd, the retreat brought together leading experts and seasoned professionals to inspire and challenge Air Peace’s leadership on the evolving demands of transformational leadership and modern-day customer experience excellence.
Anchored by Mr. Udeme Etukeyen, Managing Consultant and CEO of Ricchezza Capital Advisors Ltd, and co-facilitated by renowned communications strategist, Dr. Uche Nworah, Ph.D., the programme offered a robust blend of theoretical insights, practical strategies and experiential learning opportunities.
The retreat featured a distinguished lineup of guest lecturers, among them Mrs. Oby Roberts, a respected Customer Experience strategist; Mr. Joseph Edgar, a public intellectual and cultural entrepreneur widely known as the Duke of Shomolu; Captain Roland Iyayi, aviation executive and former Managing Director of the Nigerian Airspace Management Agency (NAMA); and Her Excellency Philda Nani Kereng, High Commissioner of Botswana to Nigeria.
Held under the theme, “21st Century Transformational Leadership: Building Resilience for Exceptional Customer Experience,” the retreat explored a wide spectrum of critical topics, from enhancing the customer journey and deepening engagement and retention strategies to the imperatives of transformational leadership and the adoption of responsive customer experience management frameworks.
Participants were also engaged in invigorating workout routines and scenario-based simulation workshops, emphasizing the connection between holistic wellness, team agility and sustained high performance.
Beyond its rich content, the retreat created a platform for introspection and peer-to-peer exchange.
It allowed Air Peace’s management team to reflect deeply on the airline’s strategic direction and operating ethos in an industry that is both highly competitive and intensely customer-driven.
Through dynamic conversations and collaborative problem-solving, the sessions reinforced Air Peace’s resolve to deliver not only flights but truly meaningful and memorable journeys for its customers.
This initiative further underscores the airline’s consistent investment in capacity-building and internal empowerment as central pillars of its long-term strategy.
As Air Peace continues to expand its domestic and international footprint, the company’s unrelenting focus on strengthening its people and embedding customer-centric practices remains at the heart of its operations.
The retreat, according to the organizers, affirms Air Peace’s belief that “sustainable growth and global competitiveness are built on resilient leadership and an unwavering focus on customer satisfaction.”
