BY OLAPEJU OLUBI
Air Peace Airlines has clinched the award for the best airline for customer service in West Africa in the 2023 Global Brand Awards, an annual event by Global Brands Magazine (GBM) based in England.
The recognition rides on an extensive evaluation encompassing various criteria, such as passenger feedback, service quality, communication, staff courtesy and professionalism, safety and security, innovation in customer service among others, conducted by the magazine.
Commenting on the award, Jay Reddy, a Director at Global Brands Magazine said: “We are thrilled to acknowledge Air Peace as the recipient of the ‘Best Airline for Customer Service in West Africa’ award.
“This achievement is a testament to Air Peace’s unwavering commitment to excellence, prioritizing passenger satisfaction, and setting a remarkable standard for the aviation industry in the region.
“Their dedication to delivering exceptional customer experiences has truly set them apart as a leader, and we congratulate Air Peace on this well-deserved recognition.”
Describing the recognition as soothing and encouraging, Stanley Olisa, Corporate Communications Lead, Air Peace, stated: “We are truly delighted by this prestigious recognition by the Global Brands Magazine.
“It is a huge testament to our firm commitment to consistently delivering unmatched customer service for our esteemed customers, guaranteeing a memorable experience across all touchpoints each time they fly with us.
“This award is dedicated to our Customer Service Team for their strong drive in ensuring excellent service delivery.
He assured that Air Peace will continue to raise the bar in providing best-in-class flight services across domestic, regional and international markets, with an increasing modern fleet and a top-grade workforce.
