BY Olapeju Olubi
In the spirit of the Customer Service Week held from October 7-11, Bi-Courtney Aviation Services Limited (BASL), operators of the Murtala Muhammed Airport Terminal 2 (MMA2) Lagos, has leveraged the occasion to appreciate staff and its teeming customers.
The Customer Service Week spotlighted the importance of customer care in the aviation industry.
Speaking on the importance of the week, acting Chief Operating Officer, BASL, Remi Jibodu, said, “At MMA2, we believe that every interaction is an opportunity to exceed expectations.
“Our dedicated team of customer service professionals is at the heart of our terminal. Their passion and commitment to excellence drive us to deliver unforgettable experiences”.
He emphasised that BASL is built on a strong foundation of integrity, innovation and an unflinching commitment to exceptional customer service.
He added that these core values drive the company’s operations, ensuring that every aspect of its service delivery meets the highest standards of excellence.
By fostering a culture of integrity, he explained that BASL maintains trust and transparency in all its interactions, while its focus on innovation enables the company to adapt to the evolving needs of the aviation industry.
Throughout the Customer Service Week, BASL highlighted the achievements and hard work of our customer service representatives.
The terminal operator also maintained that the frontline staff of all airlines operating from its terminal serve as a reflection of its values and play a strategic role in delivering on its promise of a memorable experience.
In token of its appreciation to good customer service and worth ethic, a certificate of recognition was given to the most outstanding customer friendly staff of all airlines at its terminal.
Also speaking, the Head, Corporate Communications, Ajoke Yinka-Olawuyi said: “Bi-Courtney Aviation Services Limited is committed to delivering outstanding customer service and building lasting relationships with our clients.
“We believe that our success is directly tied to the dedication and professionalism of our customer service team,”.
