BY OLAPEJU OLUBI
The Murtala Muhammed Airport Terminal Two (MMA2), operated by Bi-Courtney Aviation Services Limited (BASL), joined the global aviation community to celebrate the 2025 edition of Customer Service Week, a week dedicated to recognising the people and values that drive exceptional service experiences.
Held under the theme “Mission Possible,” the celebration at MMA2 highlighted the terminal’s deep-seated commitment to customer satisfaction, operational excellence, and staff motivation.
The Customer Service Unit of the Operations Department led a series of engaging activities involving travelers, airline personnel, and terminal staff, all designed to strengthen the bond between the terminal and its users.
Acting Chief Operating Officer, Mr. Remi Jibodu, highlighted the centrality of customer satisfaction to MMA2’s mission.
“At BASL, our commitment to customer satisfaction is unwavering. Customer Service Week is a reminder that excellence is not occasional; it’s a daily standard we uphold across all areas of our operations.
“Every interaction at MMA2 is an opportunity to demonstrate our dedication to world-class service and operational efficiency,” he said.
Customer Service Unit Supervisor, Mrs. Ifeoma Azubuike, echoed this sentiment, emphasizing that service excellence runs through every layer of the organization.
“Customer Service is not just a unit at MMA2; it is the core of our operations. We are celebrating the dedication of every staff member who works tirelessly to ensure safety, comfort, and efficiency for every traveler.
“Our goal is to consistently exceed expectations, making the MMA2 experience memorable for all the right reasons,” she explained.
Adding to this, Mrs. Ajoke Yinka-Olawuyi, Head of Corporate Communications, described Customer Service Week as a defining part of MMA2’s culture.
“At BASL, we believe that excellent service begins with a motivated team. Customer Care is one of our core values, and it guides how we engage with our passengers, partners, and colleagues daily.
Beyond the week-long celebration, we constantly strive to empower our staff and partners to deliver exceptional service experiences that reflect the values of the MMA2 brand,” she noted.
As part of the celebrations, BASL recognized outstanding customer service personnel from airlines operating at the terminal, presenting them with certificates and gifts.
For the first time, Ground Service Agents (GSAs) at the cargo terminal were also honoured, a move that further reinforces BASL’s commitment to rewarding excellence and promoting a culture of outstanding service across every touchpoint.
