BY OLAPEJU OLUBI
To wipe off traces of ignorance and unavoidable rancour within the aviation ecosystem, the Nigerian Civil Aviation Authority (NCAA), on Friday, carried out a roadshow in Abuja to sensitize air travellers about airlines’ responsibilities to the passengers and also the passengers obligations.
At a briefing held at the Nnamdi Azikiwe Airport, the NCAA boss, Capt. Najomo highlighted the importance of educating passengers about their rights and responsibilities.
He said, “This awareness campaign aims to empower passengers with knowledge of their rights and duties, while also ensuring that airlines honor their commitments. It’s not about favoring one side over the other, but about ensuring fair and just treatment for everyone.”
Analysing common issues such as flight delays, Capt. Najomo explained the regulations:
“After two hours of delay. Airlines must provide snacks and refreshments. After 3 hours.
Passengers are entitled to refunds, either in cash or processed online within two weeks. After 4 hours**: Airlines must provide hotel accommodations for overnight delays.”
The Director-General also urged airlines to promptly notify passengers of any potential delays via SMS or other communication channels, enabling them to adjust their plans accordingly.
“No airline wants to delay a flight intentionally. There are often external factors, but timely communication can reduce frustration,” Najomo remarked.
The NCAA campaign, which has already commenced at major airports such as Port Harcourt, will expand nationwide to increase public awareness.
Captain Najomo reassured travelers of an enhanced experience this festive season, highlighting the recent addition of several new aircraft to the fleets of airlines such as Air Peace, United Nigeria, Ibom Air, and ValueJet.
Mr. Michael Achimugu, the Director of Consumer Protection, emphasized the NCAA’s unwavering commitment to fairness.
He stated that while the agency stands by passengers when their rights are violated, it equally supports airlines when their actions are justified.
He further explained that the initiative goes beyond holding airlines accountable; it is about fostering a mutual understanding of the rights and responsibilities of both passengers and airlines.
“When passengers arrive late for check-in, they cannot blame the airline. But if they are denied boarding despite following the rules, the NCAA steps in,” said Achimugu.
He urged passengers to acquaint themselves with aviation regulations to avoid misunderstandings and reassured them of the NCAA’s readiness to intervene and resolve any disputes.
